FAQs

We’re proud of who we are and what we make, so most of our products come stenciled “STEELE”.  However, we hand brush on every stencil, and once in awhile we miss an item.  If you feel strongly one way or another about your product being stenciled “STEELE”, please be sure to note it on your purchase order or contact us directly.

All products are made to order in our Chelsea workshop, with a typical lead time of 3-5 weeks. If you need something in a hurry, please email your request and we will do everything we can to meet your deadline. 

No

Occasionally - please email us for more info.

Once in awhile.  Your best bet to find out about sales or coupons would be to follow us on social media for updates.

We offer options to customize some of our products - email for info/pricing.  Please note all personalized items are non-returnable. 

Steeletex is our trademark name for an 18.5 ounce, tear and water resistant, heavy duty vinyl-coated nylon material that is made to our unwavering standards. Think truck tarps.

Unless specifically stated, all dimensions are outside dimensions.

Approximately 4 pecks (US) or 3.88 coombs (UK) or for the more traditionally minded, 2 kennings.

For canvas, carefully spot clean the area with soap and water. For steeletex (vinyl-coated nylon) spray with Simple Green (or degreaser) and wipe clean.

Our canvas is dyed by one of the best dye houses in the U.S. The colors should not bleed, though take care when washing.  

We carry a wide inventory of material. Email us with your specific interests.

Sure. We have a variety of canvas, vinyl and leather swatches. Drop us an email telling us what you would like and we will pop them in the mail.

Some units may require a minimal amount of assembly, such as caster installation or roping on a liner.

If you are installing casters, you will need a ½” or adjustable wrench.  If you are roping on a liner, you will need a minimal amount of hand-eye coordination.

We offer a variety of casters sizes - please email for more details.

Smaller items are typically shipped FedEx or UPS ground service. Larger items need to be shipped using a truck or freight service. Online purchases can take advantage of our flat fee shipping rates: 

0-9 lbs = $10

10-45 lbs. = $20

46-75 lbs. = $40

76+ lbs. = $80

The largest baskets we can typically ship FedEx or UPS Ground are our 6 BU. baskets and trucks (excluding the #’s 50, 52, 60 & 62).

Sure, though please contact us first to confirm availability.  Our regular shop hours are M-F / 9AM-4PM. 

Typically no - our shop is set up for producing, not parading. 

Yes, though depending on the item and shipping destination, freight can get a bit pricey. Let us know where you are - we might have a dealer in your neck of the woods. 

We do not have any retail store locations, but a small selection of our products can be purchased at retailers throughout the country.

Send us an email telling us what you need. Our team will ship a replacement part to you as soon as possible.

Returns are available on most of our products. Please refer to our terms and conditions or email for more information.

We collaborate with a few select companies each year. Please email if you would like more information.  

We do not offer a warranty, though there’s a reason we’ve been around for 95 years. If you get your product and you don’t like it, send it back.  If you get your product and there’s something wrong with it, we’ll take care of it. We’re of the mind that a guarantee is better than a warranty any day of the week.